RETURN & EXCHANGE

Returns & Exchanges

At Katta Homes, every candle is hand-poured in small batches with care.

Due to the nature of our products, we currently do not accept returns or exchanges once an order has been delivered.

Damaged or Incorrect Orders

If your order arrives damaged or if you receive the wrong item, we’re happy to help.

Please contact us within 48 hours of delivery at:

harika@kattahomes.com Include:

  • your order number
  • photos of the item
  • photos of the outer packaging

If approved, we will offer either:

  • a replacement
    or
  • store credit / refund depending on the situation

Cancellation Policy

Orders may only be cancelled within 12 hours of placing the order.

Once an order has been packed or shipped, it can no longer be cancelled.

Natural Variations

Because our candles are handmade:

  • slight color variation may occur
  • frosting on soy wax may appear naturally
  • minor surface imperfections may occur

These are natural characteristics of soy wax and handcrafted production and are not considered defects.